Returns and Exchanges

 

How can I return or exchange an item?

Contact us at info@canadafighting.com to obtain your Return Merchandise Authorization (RMA) number (which must accompany all returns and exchanges).

Exchange Policy Details

  • NOTE : Items on sale and/or purchased during a promotion are neither refundable nor exchangeable – FINAL SALE.
  • When using Sezzle as a payment option, note that no reimbursement of Sezzle user fees will be made if the item(s) purchased during this transaction must be reimbursed.
  • Exchanges will not be processed without an RMA number. You can request an RMA number by email at info@canadafighting.com.
  • Customer is responsible for shipping costs associated with product exchange. The shipping cost for an exchange is 16 CAD $+ txs. Click here to pay for the return.
  • Item must be returned within 10 days of purchase.
  • The customer is responsible for the shipping costs associated with the product exchange and responsible for shipping the item with the postal company of their choice before a refund is issued. (Note that we will have to charge $16+tx for shipping costs, even if they were not charged to customers on initial shipment.)
  • We require our customers to obtain tracking numbers on returned goods from their shipper. It is mandatory to require an authorized signature associated with the shipment of the exchange. Note that we are in no way responsible for lost, missing, stolen return packages, any damaged product, incorrect mailing address or error related to delivery.
  • All returned products must be returned in their original unopened packaging and must not be used unless returned due to a manufacturing defect. We reserve the right to refuse an exchange request for an opened and / or used item.
  • The RMA number should be placed/written on the outside of the box.
  • Please ensure that the package is sent to the correct address for all exchanges:

     Canada Fighting
     ATTN: Return/exchange, #RMA
    2127 Belanger Street
    Montreal, Quebec
    H2G 1C3

  • To ensure prompt resolution of issues, shortages or receipt of wrong item must be reported within 10 days of receipt of order.
  • Returns will be processed within 3 business days of the package arriving at our warehouse.
  • We will send you an email notification when the exchange has been made.
  • This policy does not cover normal wear and tear resulting from the use of our products.
  • Exchanges of items that were not purchased directly from us cannot be returned using this process. Please contact the original retailer for exchange instructions.

Please email our friendly customer service team via info@canadafighting.com if you have any questions regarding returns.

 

Return Policy Details

  • NOTE: Items on sale and/or purchased during a promotion or with a promotional code are neither refundable nor exchangeable – FINAL SALE.
  • Returns will not be processed without an RMA number. You can request an RMA number by email at info@canadafighting.com.
  • Refunds will be credited to the original method of payment, provided the item is returned within 10 days of purchase.
  • The customer is responsible for the shipping costs associated with returning the product and responsible for shipping the item with the postal company of their choice before a refund is issued. (Note that no refund is granted on the initial shipping costs. If they were not charged to the customers at the time of shipment, we will have to charge $16+tx of shipping costs.)
  • We require our customers to obtain tracking numbers on returned goods from their shipper. It is mandatory to require an authorized signature associated with the return shipment. Note that we are in no way responsible for lost, missing, stolen return packages, any damaged product, incorrect mailing address or error related to delivery.
  • All returned products must be returned in their original unopened packaging and must not be used unless returned due to a manufacturing defect. We reserve the right to refuse a return request for an opened and / or used item.
  • The RMA number should be placed/written on the outside of the box.
  • Please ensure the package is sent to the correct address for all returns:

   Canada Fighting
   ATTN: Return/exchange, #ARM
   2127 Belanger Street
   Montreal, Quebec
   H2G 1C3

  • To ensure prompt resolution of issues, shortages or receipt of wrong item must be reported within 10 days of receipt of order.
  • Returns will be processed within 3 business days of the package arriving at our warehouse.
  • We will send you an email notification when the refund has been processed. Please allow up to 14 days for your refund to appear on your bank statement, as banking processes for applying credits vary from institution to institution.
  • This policy does not cover normal wear and tear resulting from the use of our products.
  • Returns of items that were not purchased directly from us cannot be returned using this process. Please contact the original retailer for return instructions.

Please email our friendly Customer Service team via info@canadafighting.com if you have any questions regarding returns.