How to start a return

Submit a return request

Click the profile icon in the store navigation, or go to the Refund or Returns Policies page, then request a return.

1. Log in to your account:
2. In the Email field, enter your email address, then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Return to the online store, then enter a six-digit verification code.
5. Click on the order for which you wish to make a return.
6. If your order has more than one item, select the items you wish to return.
7. Select a return reason and add a note for the store.
8. Click Request a Return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions. Once the product is returned, you will receive a refund.