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How to start a return

Submit a return request

Click the profile icon in the store navigation, or go to the Refund or Returns Policies page, then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Return to the online store, then enter a six-digit verification code.
2. Click on the order for which you wish to make a return.
3. If your order has more than one item, select the items you wish to return.
4. Select a return reason and add a note for the store.
5. Click Request a Return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions. Once the product is returned, you will receive a refund.